FAQ

Frequently Asked Questions

Find answers to common questions about ordering, shipping, materials, and our wholesale program.

Ordering & MOQ

What is the minimum order quantity?

Our standard MOQ is 50 units per design. For larger orders of 100+ units, we offer volume discounts up to 15%. We can also discuss custom MOQ arrangements for established wholesale partners.

Can I order multiple designs in one order?

Yes! You can mix and match designs in a single order. Each design must meet the 50-unit minimum. For example, you could order 50 round bags and 50 crossbody bags in one shipment.

What payment methods do you accept?

We accept bank transfers, PayPal, and credit card payments. For established wholesale partners, we offer flexible payment terms. Contact our team to discuss payment options.

Shipping & Delivery

What are the production and shipping timeframes?

Standard lead time is 2-4 weeks for production. International shipping typically takes 1-2 weeks depending on your destination. Express options are available for additional fees.

Do you ship worldwide?

Yes, we ship to most countries worldwide. Shipping costs are calculated based on destination, weight, and chosen carrier. All shipments are insured.

Can I track my shipment?

Absolutely! All orders include tracking information. We provide you with a tracking number so you can monitor your shipment every step of the way.

Materials & Quality

What materials are used in your bags?

Our bags are made from premium natural materials including rattan, straw, seagrass, and bamboo. All materials are sourced sustainably from Bali and surrounding regions. We also use quality cotton and silk linings.

Are your bags durable?

Yes! Our bags are built to last. They’re handwoven by experienced artisans using traditional techniques. With proper care, a rattan bag can last for years.

How do you ensure quality control?

Every bag undergoes rigorous quality control before shipment. We inspect for weaving quality, stitching integrity, hardware durability, and overall craftsmanship. Our goal is 100% customer satisfaction.

Customization & Branding

Can I customize bags with my branding?

Yes! We offer private label and OEM/ODM services. You can add your logo, brand name, custom colors, and unique designs. Visit our Private Label page for more details.

What is the MOQ for custom orders?

For private label and custom designs, the typical MOQ is 500 units. We can discuss lower quantities for simpler modifications like adding logos to existing designs.

Still Have Questions?

Contact our team directly. We’re happy to help with any inquiries about our products and services.

Email: sales@balipremiumtrip.com

WhatsApp: +628113809193

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